Privacy Policy

Last updated: 11 May 2026

Red Door Property Group Pty Ltd is committed to protecting your privacy. This policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Property preferences, budget, and investment goals (provided through contact forms, strategy calls, or consultations)
• Information submitted through contact forms and booking forms on our website
• Technical data such as IP address, browser type, device information, and pages visited (collected automatically through cookies and analytics tools)
• Communication records including emails, phone calls, and meeting notes

2. How we collect information

We collect personal information through:

• Contact forms and booking forms on our website
• Phone calls, emails, and in person consultations
• Third party platforms including Calendly (booking), Google Analytics (website usage), and social media platforms
• Cookies and similar tracking technologies on our website

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide property related services
• Facilitate property searches, acquisitions, sales, and management
• Schedule and manage strategy calls and consultations
• Send you relevant property market updates and information (with your consent)
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

4. Third party services

We use the following third party services that may collect or process your data:

• Google Analytics — to understand how visitors use our website. Google Analytics collects anonymised usage data including pages visited, time on site, and referral sources. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Calendly — to manage booking and scheduling of strategy calls.
• Vercel — our website hosting provider.
• GamePlans — investment strategy platform used for investor clients.
• Formspree — to receive and process submissions from our contact, booking, referral, and quiz forms. Form data is transmitted to Formspree and then forwarded to us by email.
• Tawk.to — to provide live chat support on our website. Tawk.to may collect chat messages, IP address, and basic device information from visitors who interact with the chat widget.
• Meta (Facebook) Pixel — to measure the effectiveness of our advertising and to retarget visitors with relevant ads on Facebook and Instagram. The Pixel may share information about your visit, including conversion events such as form submissions, with Meta.

We do not sell, rent, or trade your personal information to third parties. We only share your information with third parties where necessary to provide our services to you, or where required by law.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to collect analytics data. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your data may be stored on servers located in Australia or overseas (where our third party service providers operate). We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your rights under the Australian Privacy Act

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, incomplete, or out of date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Contact us

If you have any questions about this privacy policy, wish to access or correct your personal information, or have a privacy related complaint, please contact us:

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.